PoliteNess
From SPA Wiki
Contents |
Name
Smile/Politeness/Frendliness/Calm
What problem can it help me solve?
Ease the tension, gaining more trust Gaining more cooperation from counterparty with reputation of being difficult
Why do I use this tool and not another one?
Anger and frustration cause relationships to deteriorate and causes counterparty to get defensive
Why is my world worse if I don't use it?
There is a lot of pressure anyway and this adds to it.
In which contexts is this tool useful?
when people outside the team ask for help
What abilities do people need to have to be able to benefit from this tool?
selfrestrain, people are not always bad and unhelpful
Are there any dangers/risks involved?
that one doesn't come across as assertive enough
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