Refunds and Cancellations


In the event that a booked participant is unable to attend, a substitute may participate in their place provided that the organisers are notify in advance of the conference.


In the events of cancellation by the particpant, and provided that written notice is received before 16th May 2011, the participant will receive a full refund. If no notice of cancellation is received before 16th May 2011, no refund can be made.

What's provided

The booking fee covers attendance at the conference for both the formal sessions and informal activities for the days booked, social activities (diversions) on those days, lunch on the days booked and full conference documentation.

Changes to the conference

The programme details are subject to alteration without notice. Latest programme details will be displayed on this website. The SPA Specialist Group reserves the right to cancel any event. In the highly unlikely event that SPA2011 is cancelled, then a full refund will be given.