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OT2004 Session

How to Win Friends and Influence People

Understanding relationships with colleagues and clients

Monday March, 09:45

workshop -    150 minutes

Nigel Gilkes
Alan Cameron Wills

 
Session results
 When available, can be found at HowToWinFriendsAndInfluencePeopleSessionResults
Abstract
An interactive workshop for software developers looking to improve client handling skills and establish positive, lasting relationships with clients and colleagues.

Effective software development depends heavily on good relationships with both colleagues and clients. Team working and customer collaboration are considered the most important values of agile software development (http://www.agilemanifesto.org). Building those relationships effectively is a critical success factor; and it's a learnable skill.

This workshop will focus on identifying personality types in yourself and others, and what strategies to use to establish a positive working relationship. Strategies will range over questioning skills, handling conflict, and body language.

Under the title 'Customer Taming', this was last year's highest-scoring workshop.

Audience
  • Developers practicing agile customer-interactive development
  • Customer-facing Analysts
  • Consultants
  • Developers working with colleagues
Benefits
  • Reduce friction and improve relationships with customers and colleagues
  • Improve the process of feedback from the customer

Materials
  • Copies of slides
  • Working exercises

 

Nigel Gilkes

 Nigel Gilkes is a marketing and training consultant, specialising in relationship management and communication strategies. He has extensive experience of using interactive techniques to support the development of effective relationship management for clients in the communications, retail, automotive and finance industries.

Alan Cameron Wills

Microsoft 		I work for Microsoft on process support tools for VisualStudio, and used to work on domain specific language tools.

In a past life, I have been a consultant in software process and analysis techniques. I founded Trireme International Ltd (http://www.trireme.com) which continues to provide guru-level skills transfer in process and architecture.

I started programming in 1972, and can still read punched paper tape and edit it with a ball-point pen and sticky tape.

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